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Privacy Policy

Last Updated: October 17, 2026 · Effective Immediately

1. Introduction

Noorish AI LLC ("Noorish AI", "we", "us", or "our") respects your privacy and is committed to protecting your personal and protected health information (PHI). This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our clinical care coordination platform, mobile applications, and web services (collectively, the "Platform").

2. Mobile Information & SMS Messaging Privacy

Noorish AI uses SMS and mobile communications solely to deliver critical healthcare alerts, multi-factor authentication (MFA) verification codes, appointment and telemedicine visit reminders, and patient care coordination updates.

Mandatory Carrier & Twilio Privacy Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, sold to, or rented to any third parties under any circumstances.

Your phone number is strictly utilized to communicate transactional and clinical service information directly related to your or your child's care plan.

3. How to Opt Out of Text Messaging

We provide clear and immediate methods for users and patients to opt out of SMS communications at any time:

  • By SMS Keyword: Reply STOP, UNSUBSCRIBE, CANCEL, or QUIT to any text message received from Noorish AI to immediately stop receiving automated text messages.
  • By Email Request: You can also opt out of messaging at any time by emailing our dedicated support team at support@noorishai.com with your request and the mobile telephone number you wish to unsubscribe.
  • Customer Support / Help: For assistance or questions regarding our messaging program, reply HELP to any SMS message or contact us directly at support@noorishai.com.

Upon receiving your opt-out request via SMS or email, you will receive a single confirmation message confirming that you have been unsubscribed. No further automated SMS messages will be delivered to your number unless you re-initiate opt-in.

4. Information We Collect

We collect information necessary to operate our clinical and wellness platform, including:

  • Contact Information: Full name, email address, mobile telephone number, and clinic affiliation.
  • Patient Health Data: Clinical metrics, vital signs, pediatric growth trajectory (BMI percentiles), remote patient monitoring (RPM) readings, and care plans provided with guardian consent and clinician oversight.
  • Technical Data: IP address, device identifiers, and login audit trails to maintain security and regulatory compliance.

5. HIPAA Compliance & Healthcare Security

Noorish AI adheres to the Health Insurance Portability and Accountability Act (HIPAA) and applicable state healthcare confidentiality laws. All Protected Health Information (PHI) is encrypted both in transit (TLS 1.3) and at rest (AES-256). We enforce strict role-based access control, comprehensive audit logging, and continuous vulnerability monitoring.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal data. We disclose information only to:

  • Your authorized healthcare providers, clinics, and care teams.
  • Trusted technical service providers acting under strict Business Associate Agreements (BAAs) who assist us in hosting, secure data transmission, and infrastructure.
  • Comply with applicable legal processes, subpoenas, or health authority mandates.

7. Contact Information

If you have any questions about this Privacy Policy, wish to update your contact preferences, or request to opt out of messaging, please contact us at:

Noorish AI LLC
Email: support@noorishai.com
Website: https://noorishai.com